New installer...

Ok, Digsby...

I just installed on a new machine.  I've installed it on two other machine, but this was a new download from the site.


I must say, the sheer number of browser add-ons I was offered is just pain ridiculous.


Not sure if I can, in good faith recommend Digsby to more people with all of those.


Still, one of the best apps out there once it's on.

Good point Sir. The installer reminded me of the old ICQ/iMesh/KaZZaa days where every piece of s*** software came with a shitload of other spyware crap.

If digsby is going the ICQ way, digsby will surely loose some of its new users.

from our blog comments:

Steve wrote:

We’re testing this installer with a portion of downloads and the offers are 100% optional. At the end of the day, we need to generate revenue to keep the lights on and keep making Digsby better. We’d rather show you ads once during the installation process than plaster Digsby with banner ads like other IM clients do (ie: AIM, MSN, Yahoo, and ICQ).

bbdriver2 wrote:

Good point Sir. The installer reminded me of the old ICQ/iMesh/KaZZaa days where every piece of s*** software came with a shitload of other spyware crap.

If digsby is going the ICQ way, digsby will surely loose some of its new users.

When you start dishing out money for freeware, then you can come back here to rant and moan about the program being bundled with software or plugins.

The product is free, and the product is a million times better than whats on the market right now. And if you feel the program has become "bloatware" when it obviously hasen't. You can always uninstall and go back to your other 3rd party horribad apps.

As Steve said,

Steve wrote:

We’re testing this installer with a portion of downloads and the offers are 100% optional. At the end of the day, we need to generate revenue to keep the lights on and keep making Digsby better. We’d rather show you ads once during the installation process than plaster Digsby with banner ads like other IM clients do (ie: AIM, MSN, Yahoo, and ICQ).

So do us all a favor and quit crying.

I understand the revenue side.  My comment had to do with the quantity.

I should have made a note of each offer, but a couple of them will trigger many Anti-Spyware programs. (freeze.com toolbar is one.)


Do you really want an Antivirus/Antispyware popup happening during the install? Your average person doesn't see the actual trigger, but the fact they were installing Digsby, and it caused the problem.  Yes, I wish the average user could tell the diffrence, but they can't, and till then, I get to clean up machines.

The new installer is awful. There's no getting around that fact; the decline button is disabled, so digsby won't be getting installed on my machine.

I'll keep an eye out for a new version, but Installiq goes, or I go.

You get the decline button enabled by advancing through one offer, and then going back.  (I happen to play with it a bit trying to get it working.)

lovemoose wrote:

the decline button is disabled

the first one is disabled because it's the page for digsby. if you don't want to install digsby, you click close/cancel. all of the individual 'ad' offers have an enabled decline button.

Ok, that makes sense. once you get past the first page things become more clear. Perhaps some indication that it's a multi-step process on the first page might be cool

The new installer sucks! Wrote a little bit about it in my german blog: http://is.gd/8ZuS.

Only an inconvenience to those that cant read.

Instead of offending users like it does Pikarya the developers should listen to them. In the end the users which will remain create a part of the much needed revenue.

I too immediately stopped using Digsby as soon as I saw/read on Downloadsquad about the new installer. (I admit there are also other reasons like the update mechanism but the installer was the last straw) The way how it's implemented it's really terrible. I don't know whether it is preferable to implement the ads this way ... The installer is the first thing a potential user gets to see. It's like the cover of a book. And a presentation like this is well done to frighten away a potential user and not to attract him. There are better ways to implement this. Take a look at products from Pirisoft (Ccleaner ecc.) Seems to work there ...

And sorry it's not called crying but having an opinion. As a user it's not my problem to create revenue and as we talking about a commercial product I have the right to be indifferent how someone can get money from freeware.
Anyway frighten away users doesn't create revenue. The problem is there are too much alternatives on the market, horribad as Pikarya calls them, easy to configure and valid as I call them. Meebo I say. Me for example, I turned back immediately to Pidgin.
As long as those exist and users can change to them without any hassle you shouldn't offend them but listen to them.
Otherwise you and your product could go up in smoke really fast (and your investors, if there are any, will ask a lot of questions)

The problem is always which such a step is how much revenue can you make with the remaining users and the new ones which are not scared off. If it's big enough there is no problem ... but that depends much of the presentation of the product.

Last edited by goddert (2008-11-26 02:57:07)

I would rather see Ads in my Digsby friend list than have to go through the experience of telling a friend or family member how awesome Digsby is, then finding out after they installed it, it also installed 15 billion adware programs.

Sad.

I am quite overwhelmed by the new installer. First is the adwares and second is the fact it is a downloader, and I am not getting the actual installer. I have to go all the way to the temp files folder to find the actual installer and save it on my comp, just in case i need a fresh install and I don't have to go through all these again.

Still digsby is a great product, this thing alnoe is not enough to turn me to another product. But with such ads I believe people's expections will be higher. Hope you guys keep up the work now that you have got a new source of revenue.

However, definitely, I wouldn't recommend digsby to friends or family anymore.

WOW!

I'm ultra disappointed with the way the adware are pushing to the users in the new installation, I wouldn't recommend Digsby to any friend anymore and I may consider to quit using and move to another IM client (Pidgin or Astra) if this installer do not change. It's a VERY aggressive way to push adware to the users.

I've got no problems with all the ads in the installer.  Hey, you have to make money some how, I can relate to that.  What I do have a problem with is the fact that I have no control over where the installer places the program.  I try to keep my computer running clean, so I don't install any programs to my C drive.  That's my OS drive and that's the only thing I want on it.  The fact that Digsby now installs by default to the C drive kills the program for me.  It's unlikely I'll use it again until this is changed.

Last edited by giest (2008-11-27 14:18:13)

I can't get the installer to work.  I choose to install Digsby and decline all others.  It appears to download and install Digsby.  When i click on finish, nothing happens, and the app is not installed.  Am i doing something wrong, or is the installer screwing up.  I really want to try Digsby.

First the issues with MSN, and now it's being packaged with Spyware?  How am I to even be sure it's clean enough after I decline?  And on top of this, you guys even have our login information.

I'm really sad to say this was the final straw.  I'll be going back to pidgin, which seems to be doing fine without cramming spyware down our throats.

I felt compelled to add to this topic with the fact that I can't even install digsby due to it's awful installer setup. My hosts file detects the digsby download host as a ad/spyware distribution/etc type server and won't connect. I'd rather not clean my hosts file to install bloated software that shouldn't trigger such a thing in the first place.

I'm quite disappointed and also highly doubt that the digsby team actually cares about it's users. From what I've seen this is just a cheap way to get money. I see more stuff about how they improve income than raise user approval. Such a letdown and amazingly disgraceful of them to fill the installer with such bloat. There are many other ways to get income to help support you, the bloated adware installer shouldn't be one of them!

Last edited by Hidari (2008-11-28 06:10:46)

Has anybody bothered reading InstallIQ (aka freeze.com) T&C's? It's about as spyware gets without getting classified as a trojan.

http://policy.installiqlearnmore.com/te … tions.html

1. The Download Process. The first step in our download process is to collect specific information about you including personally identifiable and demographic information. We may use your personally identifiable information and may disclose it to others in accordance with our Privacy Policy. Unless you opt-out when we collect your information we automatically add you to our e-mail subscriber list. We may ask you a series of interest questions. You are required to answer them. We may show you one or more of our partners' product or service offers. You are not required to accept an offer to receive your download. We may also show you partner software offers. You are not required to accept a software offer to receive your download. Unless you opt-out we automatically change your browser's homepage to http://my.freeze.com . We may also change the default search provider in your browser. You may opt-out and not change your browser's homepage and default search provider. If you download the free version of a screensaver we may include one or more advertisements within the application. We may also install icons on your computer's desktop including third party product and service offers, advertisements and automatic links to other products and services we offer. You can delete the icons at any time. Finally, we may offer you a free membership. To get a free membership you will need to complete an offer presented on the membership page. You may choose not to sign-up for membership.

I registered on this forum only to make my distaste known. I won't be downloading digbsy again until an alternative method of installing is available.

Last edited by oonevyn (2008-11-28 11:05:59)